- DELIVERY TERMS. You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Roanocollection.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
- All orders may require 24-48 hours processing time before shipping.
- Deliveries/Shipping are made through third parties (courier). Roano collection reserves the right to select the delivery companies for local and international orders.
- You can expect delivery of orders within 3 to 5 working days from order within the UAE.
- For international shipments, delivery time will be supplied by third party and the customer will be notified by email. Roano collection will not be held responsible for delays of shipment from time of processing of items.
- Roano collection does not process orders during weekends.
- No deliveries will be made or processed on Fridays.
- Working days are from Sunday till Thursday.
- Exact delivery times cannot be guaranteed.
- Shipping required time is as per third party terms.
- Third party delivery companies’ terms apply for goods delivery.
- PLACING AN ORDER can be done from the website. Should you place an order from the website, you have to be sure that personal data is correct and updated. Roano collection suggests the Customer to proof-read his/her form several times before validating an order. Roao collection is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out
- ORDER ACCEPTANCE POLICY. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Roanocollection.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.
- CHANGE ORDER. You may request a change to your order provided the order has not already been charged to your account. Please email us at firstname.lastname@example.org to request a change to your order. Please have your sales order (SO) or customer number mentioned for better assistance.
- CANCEL ORDER. You may request to cancel your order provided the order has not already been charged to your account. Please email us at email@example.com to request a change to your order. Please have your sales order (SO) or customer number mentioned for better assistance.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
- REFUND POLICY. We accept returns within 7 days of receipt, only if the products are damaged or wrong product. Please notify us by email to firstname.lastname@example.org and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
- The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement.